A new app is helping Cummins get customers back to work faster
THE NEW GUIDANZ™ MOBILE APP IS TAKING WHAT ONCE COULD BE A 2-HOUR PROCESS OR LONGER TO ASSESS WHAT’S GOING ON WITH AN ENGINE AND REDUCING IT TO MERE MINUTES.
It’s another example of how technology is changing not just diesel engines, but the way they are serviced. Here’s how the new app is getting customers back to work faster:
CUMMINS SERVICE PROVIDERS ARE TAPPING INTO TECHNOLOGY TO QUICKLY FIND ANSWERS.
At one time, when a check engine light flashed on and a customer brought equipment into a Cummins service provider for assessment and repair, it could sit for hours waiting for a service bay to open up. That’s because the engine would need to be physically connected to a service tool before technicians could understand why the engine light was on.
Immediate Assessment is a feature of Guidanz available to Cummins certified service providers. It allows them to pull fault codes – estimating repair time and indicating the most likely cause of failure – wirelessly through their smart phones or tablets. Immediate Assessment can be used anywhere with internet access, whether that is in the service provider’s facility or onsite with the customer.
Even if every service bay is full, service providers can walk up to the equipment with their mobile device in hand and pull the most likely root causes of failure and approximately how long a repair might take based on data from years of similar repairs, all within minutes of connecting with the engine.
THE ANSWER IS IN THE CUSTOMER’S HAND …LITERALLY!
Customers can get in on this, too. Using their mobile device, they can download the Guidanz mobile app free of charge. The customer can read the engine’s fault codes to then share with a nearby service provider who can provide more informed assistance about what may need to be done. This is especially beneficial for customers who work with equipment that needs an onsite repair.
TECHNICIANS SPEND MORE TIME DOING WHAT THEY DO BEST: WORKING ON ENGINES.
Some Cummins customers use equipment that can’t be driven into a shop for repairs. In those cases, Cummins sends a service technician out to the customer to assess the engine problem and determine what parts are required. The technician will then go back to the shop, gather the necessary parts, and head back out to the customer to perform the repair.
Because customers can now pull and share with their service providers the fault codes using the Guidanz mobile app, technicians are more likely to have the right parts and service tools with them when they are dispatched to the customer. And not just that: Immediate Assessment identifies whether the issue is related to the engine or chassis, so repairs can be assigned to the best technician for that particular job.
REPAIRS GET SCHEDULED SOONER.
Having answers to critical repair questions so quickly means repairs can be scheduled within minutes. Plus, the Immediate Assessment feature tells the service provider about how long the repair will take, so customers can plan the rest of their day or job, accordingly. Service providers are able to use their technicians more efficiently, putting their best people on the most difficult jobs. Faster scheduling means repairs start sooner with the right technician and what happens then? You guessed it….
CUSTOMERS HAVE THEIR EQUIPMENT WORKING AGAIN, QUICKER THAN EVER.
The Guidanz mobile app takes what could be a 2-hour process to determine what’s going on and reduces it to mere minutes. Simple repairs can likely be addressed right away. If a repair is more complex, expert technicians can be tasked with the job, getting the equipment running again as soon as possible. Quicker than ever before, customers are back to using Cummins-powered products to get their jobs done.
To learn more about Cummins Guidanz go to cumminsengines.com/guidanz or call Cummins Care at 1-800-CUMMINS (1-800-286-6467).